Privacy and personal data protection
The following text describes how we use and process personal data you have provided to us. You will also find information on how to contact us if you have questions regarding personal data. We are happy to answer any questions.
Identity and contact details of the controller
Company name: ZDEMAR Ústí nad Labem s.r.o.
Registered office: Smetanova 683, Chabařovice 403 17
Company ID (IČO): 250 255 89
Phone: +420 475 309 911
E-mail: info@zdemar.cz
What type of personal data do we collect?
We collect personal data only for the purpose of communicating with website users or providing the offered service or selling goods based on the fulfilment of a concluded contract. This includes First name, Surname, Delivery address, Billing address, E-mail and payment details according to the type of payment.
For what purpose do we process personal data?
The processing of personal data is necessary for communication with website users or fulfilment of the contract arising from ordering the offered services, for the following purposes:
- Information about product updates.
- Service delivery.
- Notification about order status.
- Delivery of ordered goods.
- Handling of any complaints.
We need your email address to inform you about discounts and special offers, contests and other interesting news. You must give explicit consent for this extended marketing communication. Consent is given by completing the registration form for these emails, or by confirming the email sent to you based on a service/product order.
If you do not wish to receive this information, you may withdraw your consent at any time. This option can be found in every received newsletter. You may also contact the authorised person at the email address stated at the beginning of this page.
What personal data do we share with third parties?
The website is connected to several third-party applications that further process data for their own purposes. A complete overview can be found in the following table:
| Service name | Data | Purpose | Type of consent |
|---|---|---|---|
| Cookies, anonymous data on group behaviour and interests. | Legitimate interests of the controller. | Opt-out, no consent required. | |
| Google Analytics | Cookies, anonymous website usage data. | Analysis of anonymous data. | No consent required. |
| Google Adwords | Cookies, anonymous website usage data. | Campaign optimisation based on anonymous data. | No consent required. |
| Mailchimp | Management and sending of email communications. | Legitimate interests of the controller, customer consent. | |
| Smartsupp | Cookies, anonymous information about behaviour on the page. | Analysis of customer behaviour data on the page. | Not required. |
Through third-party applications we collect information about your computer. This data is anonymous. It cannot identify you as an individual and is used only for the creation of statistics and their subsequent analysis.
How we use Cookies
We use third-party cookies that anonymously store information about visits to the website. These may then be used for analytical or marketing purposes. All information in cookies that we store is anonymous. Cookies cannot be tracked automatically – we use an opt-in approach, meaning we track cookies only after the website user's consent.
What security procedures do we use?
The provider has adopted and maintains technical and organisational measures to prevent unauthorised access to personal data, its alteration, destruction or loss. These measures include:
- Anonymisation of personal data.
- Ability to restore the availability of personal data in the event of incidents.
- Regular testing of the effectiveness of technical measures.
- Multi-level firewall.
- Antivirus protection and monitoring of unauthorised access.
- Encrypted data transmission.
- Access to data only for authorised persons.
- Locked servers in the server room.
How can you control personal data?
If you want to verify which specific data we are working with, or if you wish to have your data removed, please contact the authorised person via the email address given at the beginning of this page.
General provisions
- The customer voluntarily provides their personal data and consents to its provision to third parties under the conditions stated above.
- Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.
- The user has the right to request an explanation or remediation if they believe that the processing is contrary to the protection of their privacy or the law.
- In the case of repeated requests for information, the controller has the right to charge a reasonable fee to cover costs.
- The handling of data is governed by GDPR Regulation (EU) No. 2016/679.
- Violations or data breaches may be reported to the Office for Personal Data Protection (ÚOOÚ).